1. Tour Booking Channels
Customers can book tours through the company’s official channels, including: the website, hotline, fanpage, or directly at the company’s office.
2. Customer Information
When booking a tour, customers are required to provide complete personal information and trip-related details, including: full name, phone number, email address, number of participants, departure date, type of tour, and any special requests (if any).
3. Tour Booking Confirmation
After receiving all required information, the company will confirm the tour booking through a booking confirmation or service contract to ensure transparency and protect the rights of both the customer and the company.
4. Vehicle Booking / Car Rental
Customers can rent a vehicle through the website, hotline, or online booking form. When booking a vehicle, customers must provide necessary information such as: vehicle type, rental duration, pick-up location, and return location.
For self-drive car rental services, customers are required to provide additional documents such as a valid driver’s license and ID card/passport of the renter. After receiving the request, the company will confirm the booking through a rental agreement or vehicle rental confirmation to ensure the rights and responsibilities of both parties.
